Shipping policy
Last updated: August 15, 2026
At Sprinklefetti Glitter, every order is an experience — from the moment it is handcrafted to the moment it arrives at your door. Each piece is created with intention, packaged with care, and shipped with the same dedication that defines everything we create for pets and people. A portion of every sale supports animal rescue, one handcrafted piece at a time.
Shipping at a Glance
- Processing begins after payment is received and all order details — including sizing, personalization, and design specifications — are confirmed. Processing time is separate from carrier transit time.
- USPS is our preferred carrier for eligible domestic shipments; UPS or another carrier may be used based on destination, package type, service availability, or shipping requirements.
- For domestic U.S. orders, Standard Tracked Shipping is $12 for order totals of $174.99 or less, and FREE Standard Shipping applies to order totals of $175 or more. International shipping rates are calculated at checkout based on destination and the available carrier service.
- Tracking information is provided once your order has shipped, when available. Delivery timing is managed by the carrier after acceptance.
- Estimated delivery dates are not guaranteed unless the selected carrier service specifically includes a delivery guarantee.
- International customers are responsible for all customs duties, import taxes, VAT, and related fees.
- All sales are final, except where otherwise required by applicable law. Shipping charges are non-refundable once an order has shipped, except where otherwise required by applicable law.
- Retail: inquiries@sprinklefettiglitter.com — Wholesale: wholesale@sprinklefettiglitter.com
Processing Times
Processing begins after payment is received and all order details have been confirmed — including sizing, personalization, design specifications, and any other required information. Processing time is separate from carrier transit time. Your estimated delivery window begins once your order has shipped.
- Available now items may ship sooner than custom or made-to-order pieces.
- Custom orders may require additional processing time depending on design details, materials, and production schedule.
- Orders containing both available now and custom items may ship together unless otherwise arranged.
Shipping Rates
For domestic U.S. orders, Standard Tracked Shipping is $12 for order totals of $174.99 or less, and FREE Standard Shipping applies to order totals of $175 or more. International shipping rates are calculated at checkout based on destination and the available carrier service.
Sprinklefetti Glitter is not responsible for additional shipping charges resulting from incorrect addresses, returned packages, customer-requested changes, or reshipment requests.
Luxury Packaging
Every Sprinklefetti Glitter order is individually handcrafted and professionally packaged using our signature luxury presentation. Our shipping charges help cover premium packaging materials, protective packing supplies, secure handling, tracking, and the specialized preparation required for every handcrafted order.
Each order is beautifully presented in premium boutique packaging, featuring a rigid gift box, luxury tissue paper, a premium protective dust bag (when applicable), custom presentation cards, branded packaging, complimentary boutique gifts, and other signature finishing touches that create the distinctive Sprinklefetti Glitter unboxing experience.
Every package is thoughtfully and meticulously prepared, with packaging designed to help protect your order during transit so your handcrafted piece arrives beautifully presented and ready to enjoy, cherish, or gift.
We believe the experience begins long before you open the box. Every order is packaged with the same level of craftsmanship, precision, and dedication that goes into every Sprinklefetti Glitter creation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.Sprinklefetti Glitter is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an address error, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has shipped.
- Retail: inquiries@sprinklefettiglitter.com
- Wholesale: wholesale@sprinklefettiglitter.com
Tracking
Tracking information will be provided once your order has shipped, when available. After a package has been accepted by the shipping carrier, all tracking updates, transit delays, delivery scans, and delivery timing are managed by the carrier.
Please note that tracking updates may not appear immediately after shipment. A delayed scan does not automatically mean a package is lost.
Carrier Delays
Sprinklefetti Glitter is not responsible for shipping delays caused by UPS, USPS, weather conditions, holidays, customs processing, incorrect addresses, or circumstances beyond our control.
Estimated delivery dates are provided as estimates only and are not guaranteed unless the selected carrier service specifically includes a delivery guarantee.
Carrier Claims
If you believe your package may be lost in transit, please contact us first. We will review the available shipment information and, when appropriate, assist with or initiate an eligible carrier inquiry or claim on your behalf. Carrier claims are subject to the carrier's own policies, timelines, and eligibility requirements.
Please note that Sprinklefetti Glitter does not guarantee reimbursement or replacement as a result of a carrier claim.
- Retail: inquiries@sprinklefettiglitter.com
- Wholesale: wholesale@sprinklefettiglitter.com
Packages Marked as Delivered
Once an order has been marked as delivered by the carrier, Sprinklefetti Glitter is not responsible for lost, stolen, or missing packages, except where otherwise required by applicable law.
If your package is marked as delivered but cannot be located, please take the following steps:
- Check with neighbors, household members, or anyone who may have accepted the package on your behalf.
- Check your mailroom, front desk, or building entrance (if applicable).
- Contact your local post office or carrier facility directly.
- Allow 24–48 hours, as packages are occasionally scanned as delivered before physical arrival.
For further assistance, contact us at inquiries@sprinklefettiglitter.com.
Returned Packages
If a package is returned to Sprinklefetti Glitter due to an incorrect or incomplete address, refusal, or failure to collect the shipment, the customer is responsible for all reshipping charges. Original shipping charges are non-refundable.
Sprinklefetti Glitter will not hold customers responsible for reshipping costs when a return was caused solely by a carrier error.
International Shipping
International customers are responsible for any customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges required by their destination country. Sprinklefetti Glitter is not responsible for customs processing delays or additional fees imposed by customs authorities.
European Union (EU) Customers: Under applicable consumer protection laws, eligible customers may have the right to withdraw from their purchase within 14 days of delivery. Please refer to our Return & Refund Policy for complete details.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery and include the following:
- Clear photographs of the damaged or incorrect item
- Photographs of the original packaging
- A photograph of the shipping box
- A photograph of the shipping label
We will review your claim and determine an appropriate resolution in accordance with applicable law.
- Retail: inquiries@sprinklefettiglitter.com
- Wholesale: wholesale@sprinklefettiglitter.com
Final Sale
All Sprinklefetti Glitter sales are final, except where otherwise required by applicable law. Shipping charges are non-refundable once an order has shipped, except where otherwise required by applicable law.
By placing an order with Sprinklefetti Glitter, you acknowledge that you have read, understood, and agree to this Shipping Policy.
Questions & Contact
For any shipping-related questions or concerns, please reach out to our team. We are happy to assist.
- Retail: inquiries@sprinklefettiglitter.com
- Wholesale: wholesale@sprinklefettiglitter.com